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Call Masking Services (also known as Number Masking or Virtual Number Services) allow businesses to connect customers, agents, and partners without exposing real phone numbers. A virtual number is used to route calls, ensuring complete privacy for both parties while maintaining seamless communication.
Call masking is an essential solution for businesses that handle high volumes of customer interactions and want to protect personal data, prevent misuse, and stay compliant with data protection regulations.
In today’s digital-first world, protecting customer data is critical. Call masking helps businesses maintain privacy while enabling efficient communication.
A virtual number is a system-generated phone number used to route calls without exposing real phone numbers. It acts as a secure bridge between callers.
Protects customer & agent phone numbers
Prevents data leakage and unauthorized contact
Reduces spam and post-service misuse
Enhances customer trust & brand reputation
Ensures compliance with data privacy policies
Dedicated onboarding & technical support
Assign on-demand virtual numbers for one-time or ongoing interactions.
Enable secure inbound and outbound communication without revealing real numbers.
Automatically deactivate virtual numbers after a specific time or task completion.
Record calls for quality control, training, and dispute resolution.
Route calls intelligently to the right agent or department using IVR rules.
Track call duration, call status, agent performance, and interaction history.
Easily integrate call masking with your mobile app, website, CRM, or ERP system.
Enterprise-grade telecom infrastructure ensures clear voice quality and high connect rates.
Protect your customers’ privacy while ensuring smooth communication with advanced Call Masking Solutions.
Contact us today to enable call masking for your business.
Call Masking is a secure calling solution that connects two parties using a virtual number, ensuring that the actual phone numbers of both the caller and receiver remain hidden.
A temporary or virtual number is assigned by the system. When either party makes a call, it is routed through this virtual number, keeping real phone numbers completely private.
Call masking protects customer and agent privacy, prevents misuse of phone numbers, reduces spam and fraud, and helps businesses comply with data protection policies.
Yes. Call Masking is legal and widely used in India when implemented through telecom-compliant platforms and for legitimate business purposes.
Yes. Call masking supports two-way communication, allowing both inbound and outbound calls while keeping numbers hidden.
Yes. Virtual numbers can be configured to expire automatically after a set time or once a task (such as delivery completion) is finished.
Call masking is commonly used in:
Yes. Call Masking APIs can be seamlessly integrated with mobile apps, websites, CRM, and ERP systems.